Warranty…..Money Back Guaranteed
Here at ECOXGEAR SA we are committed to providing you the highest quality of service. Below is a list of links that should answer any questions that you might have about our company policies. If you search below and find that your still have questions or are unable to find your answer got to or don’t hesitate to call Johan on 081 303 0583
7-Day Money Back Guarantee on New Items
All new items are shipped with a “NO QUESTIONS ASKED” 7-Day Money Back Guarantee. If you are dissatisfied for any reason just complete our contact form. Return shipping costs are the customer’s responsibility.
1 Year Warranty On New Items
ECOXGEAR SA offers a limited 1 year warranty with proof of purchase. Your warranty will only be valid if your register your product online within 30-days of purchase Return shipping costs are the customer’s responsibility.
3 Year Extended Warranty On New Items
You can purchase an extended 3 year warranty on some of our products. Your warranty will only be valid if your register your product online within 30-days of purchase. Return shipping costs are the customer’s responsibility.
Unauthorized Online, Retail or Agent Sales
All new products are supported by a manufacturer’s limited warranty when purchased from an authorized agent, online or retail store. Customers are responsible to confirm with the place of purchase (online or retail store) to ensure the seller or dealer is an authorized seller of ECOXGEAR SA products. Failure to purchase a ECOXGEAR product from an authorized agent, online store or retailer will void the original manufacturer’s limited warranty.
*Warranty details for all our products are subject to change without notification and determined at the discretion of the manufacturer.